DELIVERY POLICY
We offer reliable door-to-door delivery throughout South Africa via The Courier Guy or Aramex, depending on the size and weight of your order.
Shipping Fees
Free delivery is available on orders over R2000 (excluding outlying and rural areas).
Orders under R2000 will include a standard delivery fee.
Please note: outlying and rural areas may have additional delivery charges. (See below).
Delivery Timeframes
We always aim to get your order to you as quickly as possible. Delivery times are estimated and may vary slightly depending on your location.
Main Centres
Johannesburg & Pretoria: 1–2 working days.
Major city centres (Cape Town, Durban, etc.): 3–4 working days.
Outlying & Rural Areas
Some outlying or rural areas are only serviced once or twice a week by couriers. Please allow up to 10 working days for delivery.
In rare cases, the courier may charge a surcharge for remote areas. If this happens, we will contact you before shipping to confirm the additional fee.
Important Notes
Orders placed on weekends or public holidays will be processed on the next working day.
EFT orders will only be shipped once payment has cleared. Please email proof of payment to info@littleslothco.co.za to speed up the process.
We deliver Monday to Friday only (excluding public holidays).
We currently deliver within South Africa only.
Please make sure your delivery address is correct and that someone is available to receive the parcel, as delivery times cannot be guaranteed.
Address Responsibility
Please double-check your delivery address when placing your order. Unfortunately, we cannot take responsibility for parcels sent to incorrect or incomplete addresses provided by the customer. Any extra delivery costs caused by incorrect details will be for the customer’s account.
If a parcel is refused on delivery, return shipping fees will apply.
Dispatch Confirmation
Once your order has been dispatched, you will receive an email confirming that your parcel is on its way.
While we always do our best to deliver within the estimated timeframes, delays can occasionally happen due to factors outside our control (such as courier delays, weather conditions, strikes, or public disruptions).
Checking Your Parcel
When your parcel arrives, please inspect the packaging before signing.
If the packaging is damaged, please note this on the courier waybill before signing.
If you haven’t opened the parcel, please write “unchecked” next to your name when signing.
This helps ensure we can assist you quickly should there be an issue.
If an item is missing or damaged, please notify us within 24 hours of delivery and email clear photos to info@littleslothco.co.za so we can resolve it as quickly as possible.
DAMAGED GOODS DURING TRANSIT
If your order arrives damaged, please contact us immediately and email supporting photos to info@littleslothco.co.za . We will assist you as quickly as possible.
RETURN POLICY
We hope you absolutely love your Little Sloth Co order, but if something isn’t quite right, you are welcome to return or exchange your item within 7 days of delivery.
Returned items must be:
Unused and unopened.
In original packaging.
In resaleable condition.
Unfortunately, items that have been used, opened, damaged, or are missing labels/tags cannot be accepted for return.
Items That Cannot Be Returned
For hygiene and safety reasons, the following items cannot be returned (including but not limited to): pacifier clips, pacifier cases, rattles, teethers, bibs, cutlery, and crockery.
We also do not accept returns on:
Personalised or customised items.
Discounted or sale items.
Return Shipping
Return shipping costs are the customer’s responsibility unless:
The incorrect item was sent.
The item is defective.
The item was damaged in transit (Please ensure parcels are checked upon delivery as per our Delivery Policy.)
Refunds & Exchanges
Once we receive your returned item and it has been inspected, we will process your refund via EFT.
Alternatively, you are welcome to choose an exchange or store voucher.
To arrange a return or exchange, please email us at info@littleslothco.co.za and we will guide you through the process.
If you ever have any questions about delivery or returns, please don’t hesitate to contact us — we’re always happy to help!